Why you should read this Policy. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Acceptance. By using or accessing a Service you are accepting and consenting to the practices described in this Policy. Please do not install or use the Services if you do not agree to this Policy.
Changes to our Policy. We reserve the right to modify this Policy. Any changes we may make to our Policy in the future will be posted on this page, and where appropriate, notified to you by email or when you next start the mobile application or log onto one of the Services. Your continued use of the Services will deem your acceptance of the changes to this Policy.
2. INFORMATION WE COLLECT FROM YOU
Information you give us. This is information you give us about you by filing in forms on the app site and the Services Site (together Our Sites) or by corresponding with us (for example, by phone, email or chat or otherwise). It includes information you provide when you register to use our site, subscribe to our Services, enter a competition, promotion or survey, participate in discussion boards or other social media functions and when you report a problem with our Services or an app. We will keep a record of that correspondence. The information you give us may include your name, address, e-mail address and phone number, age, username, password and other registration information, financial and credit card information, personal description and photograph.
Information we collect about you. Each time you visit one of our Sites or use one of our apps we will automatically collect the following information:
(a) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform,;
(b) information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or ‘searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
(c) details of your use of any of our apps or your visits to any of Our Sites including, but not limited to traffic data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access (Log Information)
Location Information. In respect of mobile applications. We also use GPS technology to determine your current location. Some of our location- enabled Services require your personal data for the feature to work. If you wish to use the particular gesture, you will be asked to consent to your data being used for this purpose.
Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
3. HOW DO WE USE YOUR DATA?
We use information held about you in the following ways:
(a) Information you give to us. We will use this information:
I. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
II. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
III. to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
IV. to notify you about changes to our service;
V. to ensure that content from our site is presented in the most effective manner for you and for your computer.
(b) Information we collect about you. We will use this information:
I. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
II. to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
III. to allow you to participate in interactive features of our service, when you choose to do so;
IV. as part of our efforts to keep our site safe and secure;
V. to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
• Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand on how people use the Services. We may also use third parties, in order to develop and analyse use of the Services.
5 DISCLOSURE AND TRANSFER OF PERSONAL DATA
Disclosure. You agree that we have the right to share your personal information with:
(a) Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
(b) Selected third parties including but not limited to:
i. business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
ii. analytics and search engine providers that assist us in the improvement and optimisation of our site;
iii. credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
Third Parties. Personal data may be disclosed to third parties including third parties located outside the European Union or the European Economic Area in accordance with application legislation and this Policy. We may use third parties to collect and process personal data on our behalf and in accordance with the instructions given by us. We accept no liability for acts and omissions of these third parties, save for as provided by mandatory law.
6. DATA PROTECTION
Data Protection. All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. You may choose to disclose data about yourself in the course of contributing user generated content to the Services. Any data that you disclose in any of these forums, chats, blogs, or the like will become public information, and there is no expectation of privacy or confidentiality with respect to that data.
Data Retention. We will retain any collected data for the period necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law. Thereafter we will delete all abovementioned data in our possession within a reasonable timeframe. We do not verify the correctness of personal data.
Access to Information. The Data Protection Act 1998 gives you the right to access information held about you. Your rights of access can be exercised in accordance with that Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7. YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at our address.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We follow generally accepted industry standards and maintains reasonable safeguards to attempt to ensure the security, integrity and privacy of the information in our possession.
Which laws apply to this contract and where you may bring legal proceedings. In the event of any dispute between You and us concerning these Terms, are governed by laws of England and Wales and if You wish to bring legal proceedings You must do so within the England and Wales
If you have any questions, comments and requests regarding this Policy please contact us by telephoning our customer service team at 01926 350147 or by writing to us at Althorpe Enterprise Hub, Althorpe Street, Leamington Spa, CV31 2GB.